5 reasons to switch to modern chat window

A professional and modern website can have an enormous impact on your business. COVID-19 pandemic showed the significance of providing excellent digital experience. Thus, all elements on your website should be not only user friendly but also have modern look. If you follow trends and constantly work on improving your website user interface and experience, this will result in increased customer trust, higher traffic and leads.

All third-party tools used on your website should be professional and modern in order not to look strange and obsolete. In Provide Support we designed a modern chat window which fits modern websites and has more available customizations than the classic one. If you are still using Provide Support's classic chat window, take a look at these reasons to see why you need to switch.

2. A wider range of live chat appearance customizations

In terms of available customizations, the classic chat window is more limited than the modern one. For the modern chat window you can take advantage of the following features:

• Color scheme choice. You can select the right color scheme for the chat window to look like a part of your website.
• Chat window theme choice. Several chat window themes are available to choose from. If you like dark modes, you can select the corresponding theme for your live chat window.
• Customizable chat window title. Instead of the default "Customer Support Messenger" used in the classic chat window you can add your custom titles for both online and offline chat windows.
• Hiding / showing your company logo as a header image. Like in the classic chat window, you can add your company logo to make it part of the chat window header. But in the modern chat window we disabled the header image by default, so that no predefined images interfere with your design. You can enable it if needed.
• Google fonts selection as the chat window fonts. You can select one of Google fonts for the chat window texts. It may be the same of similar to the font you use on your website. As a result, your chat window will look like an integral part of your website.

4. Useful features for website owners

Website owners will enjoy new opportunities which will help to improve user experience and increase customer engagement rate.

• Chat button optimization for mobile devices. An ability to make the chat button smaller or hide completely on mobile devices is one of the available mobile optimizations of the modern chat window.
• Eye catcher. While proactive chat invitations may distract customers from browsing your website, the eye catcher is a less obtrusive way of drawing customer's attention and offering assistance. The eye catcher's behavior can be tuned to be more or less obtrusive: eye catcher's bubble can be displayed on each page load, on next visit or every XX seconds. The look and feel can also be customized to match your website design.

• An ability to skip pre-chat survey and start the chat right after clicking the chat button. The fastest way to get in chat with an agent is to start the conversation directly after clicking the chat button. With modern chat window it is possible to skip the pre-chat survey and start the conversation right away.
• White label live chat – a possibility to open the chat window from your own domain. With a modern chat window, it is possible to order a premium feature – custom domain for the chat link. In this case, the chat window link will be on the customer's domain and all network requests will go to the customer's domain as well.

How to try and start using modern chat window

Modern embedded chat window can be activated on the Account Settings / Chat Window Type page in your account. If you are not sure and would like to test the modern chat window before activating it for your customers, you can test it by limiting its visibility for specific IP addresses. For this you need to:

1. Check "Use modern embedded chat window" option;
2. Add an IP or several IP addresses one IP per line to the field "Limit modern chat window visibility for testing purposes";
3. Save updates;
4. Follow Account Settings / Live Chat Window page to see the modern chat window settings and its basic preview;
5. Customize the chat window look and feel to match your website design;
6. Save changes;
7. Use Live Demo page or your own website to check how the new chat window look like;
8. If you are satisfied with the modern chat window look and functions, follow Account Settings / Chat Window Type page, remove limitation by IP addresses and save changes;
9. If you have any questions about the modern chat window look, functions and customization options, please let us know in our support chat or via email. When contacting our support chat, you can also see the modern embedded live chat window in action.